Cultural Competency/Diversity Training (CCDT)
- Increase awareness of culture
- Expand definitions of diversity and culture
- Develop an awareness of the impact of culture on human interactions and communications
- Provide definitions of cultural competency
- Perform self-assessments of individual cultural competency
- Power and ethnocentrism
Prevention of Sexual Harassment Training (POSH)
- Define sexual harassment in simple practical terms
- Understand the federal laws prohibiting sexual harassment and the penalties attached
- Understand management and individual responsibilities to help prevent sexual harassment
- Take actions to prevent and remedy sexual harassment
- Interactive curriculum
- Real-world situation/case studies
Team Building/Leadership Training (TBLT)
- Attact the best team players for your business
- Ensure that all team members operate at peak performance
- Resolve conflict and promote interdependence
- Improve communication among team members
- Leading team members to reach the same vision
- Build championship teams in the workplace
Customer Service Training (CST)
- Understand the importance of customer & customer service
- Identify internal and external customers
- Understand the moment of truth and service profit chain
- Practice complaint handling skills
- Tips to practice and demonstrate good customer service
Violence in the Workplace Training (VITW)
- Define workplace violence
- Who is at risk?
- Impact that violence has on the workplace
- Four categories of workplace violence
- Become aware and prevent workplace violence
- Importance of employee training and education
