What our customers say about our trainings

Cultural Competency/Diversity Workshop

Response

Overall, I was satisfied with the cultural competency/diversity course
In my 38 years of Public Service one of the best

The course will help me interact better with others who have different cultures than mine
I liked the "tape recorder" concept

The course was at an appropriate level
This workshop was dead-on in its accuracy, appropriateness of level, and its target toward the audience.
The pace of the course was appropriate
The workshop's pace was great, with a lot of mental stimulation and appropriate breaks
The course helped me recognize cultural stereotyping and biases
Using good, real time examples, Rick demonstrated the subtle biases and stereotypes we all have, and how to correct them or deal with them.
Class size was not too large for the subject and format
The class size was appropriate.
The course will help me interact better with others who have different cultures than mine
The course accomplished its goals on all counts, and I'll be a better manager for attending it.
Overall, I was satisfied with the cultural competency/diversity course
This was the best we've had, on any topic, ever.

The course was at an appropriate level
Innovative methods of communicating important aspects of our own psyche.
The pace of the course was appropriate
I did not get bored.
The course helped me recognize cultural stereotyping and biases
The course helped and at the same time made us look at ourselves differently and take serious note and laugh at ourselves

3. Customer Service Class

Response

The course was at an appropriate level
Course was just what i needed to refresh my skills.
The pace of the course was appropriate
Pace was great and always had enough time to fully understand each topic.
The course helped me recognize bad, good and excellent customer service
Always good to learn and keep up to date when it comes to custimer service.
Class size was not too large for the subject and format
Class size was perfect enough for everyone to have one on ones with the teacher.
The course will help me interact better with customers
Course always teachs me new things and shows me if i'm doing good or not in my everday job.
Overall, I was satisfied with the customer service course
Great expericence and fun learning.

The pace of the course was appropriate
i think Rick keep us at a pace where we wouldn't be board but still not rush the course.

The course helped me recognize bad, good and excellent customer service
I have caught myself using all the methods he showed in class to improve customer service on my part.

The course will help me interact better with customers
I took the same course last year. It was better this year.

The course was at an appropriate level
I think the course was excellente, not only for employees who deal with the public but, also for every one else.
The pace of the course was appropriate
YES
Class size was not too large for the subject and format
WAS PERFECT.
The course will help me interact better with customers
OF COURSE
Overall, I was satisfied with the customer service course
WAS EXCELLENT

The pace of the course was appropriate
The time seemed to fly by!

The course helped me recognize bad, good and excellent customer service
The course would help someone who needs to learn of customer service.
The course will help me interact better with customers

Prevention of Sexual Harassment Class

I would recommend this course to others
Definitely!
Overall, I was satisfied with the class on Prevention of Sexual Harassment
I learned a lot from this class. Excellent!

I would recommend this course to others
The course explained both the legal and pratical aspects of sexual harassment; however, I would have liked information about outside sources of aid when all internal resources have been exhausted.

I would recommend this course to others
Very Highly recommended to any organization.

The course was at an appropriate level
Yes Mr. Caldwell explained senerios and involved the participants
The pace of the course was appropriate
Yes the pace was very well managed
The course helped me understand the practical definition of Sexual Harassment in the Workplace
I learned new aspects of the Sexual Harrasment laws
The course helped me understand the legal aspect of Sexual Harassment in the Workplace
Yes and Mr. Caldwell even displayed an example
I would recommend this course to others
Yes definatly
Overall, I was satisfied with the class on Prevention of Sexual Harassment
Yes it was very informative

The course was at an appropriate level
Again, Mr. Caldwell interacted and responded to individuals and the diversity of the group

The course was at an appropriate level
VERY APPROPRIATE
The pace of the course was appropriate
YES
The course helped me understand the practical definition of Sexual Harassment in the Workplace
YES IT DID . IT WAS EXPLAINED TO ME
The course helped me understand the legal aspect of Sexual Harassment in the Workplace
YES I RECEIVED A VERY CLEAR UNDERSTANDING ABOUT THIS CASE .
I would recommend this course to others
YES I WOULD
Overall, I was satisfied with the class on Prevention of Sexual Harassment
VERY SATISFIED

Please list then describe any positive and/or negative factors about the course.

The most positive and important factor of the entire training was the facilitator.He was knowledgeable and relateable.He was able to get every point across effectively while still providing us with a pleasant training experience.I look forward to being part of more trainings with Mr.Caldwell.

Much more entertaing and effective than previous course.

The course was very helpful and the instructor made it a very positive experience for all of those involved.

A postive was the examples to real situation which made it more interesting and worthing learning.

it was great!

I honestly don't have anything bad to comment on, feel that at first it was going to be just another dry and boring training course, but then Rick made it fun and interactive as well.

All was positive. The training was imformative and well designed with not just power points and writting, but with movie clips that made the training an enjoyable experience.

change of my prespective on costumer service

The teacher made the class as good as it was

there is no negative factors

The environment created by Rick was fantastic. He made everyone feel comfortable and showed who he is as a person before asking us to do the same. Best training I have been to in a long time.

The speaker was very engaging and really made the training fun, while at the same time informative. Being someone who has taken this class before, I much enjoyed it this second time around.

The course was a repeat of the last one I took with negligable difference if any at all.

I enjoyed the movie clips. Audio/visual resources are always a good way to keep the class interested.

Very good. Kept you interested

The facilitator is awesome

I think the course is super helpful. I've taken this course twice and it refreshes my mind and allows me to get back on focus to continue to improve my customer services skills.